Google Blames Human Error for Malware Warning Mistake

Search Management

Somebody of Google is having a very badly beginning of its weekend. Google Marissa Mayer, investigation vice-president finishes of all' edizione responded today that has marked to all the results of Google with the warning " This site can damage your equipo" and it recommended the users who do not visit.

The problem, says, was simple human error: the copy of the list of malware of StopBadware.org, the URL of `/' involuntary addition is had, which means that each Web site will be included. The complete explanation: If you made a search in Google from the 6:30 a.m. 7:25 a.m. PST and in PST of this morning, probably " saw the message; This site can damage your equipo" that it has with each result search.

This was clearly an error and we are very Excuses the caused annoyances to our users. What happened? Simply, the human error. The results of the investigation of the flags of Google with the message " This site can damage your equipo" if the place is known to at heart install malicious software or of another surreptitious way. We make it to protect our users visit sites that could harm their equipment.

We work for charity with StopBadware.org called of our list of URL. StopBadware of investigation carefully any complaint of the consumers to decide reasonably if the URL in the list. Because each case must separately be investigated, this list is realised by the human beings, not them procedures. We are receiving updates of this list periodically and received an update to this version in the site this morning.

Lamentably (and it is the human error here), the URL of `/' it has been controlled by error like a value for the title and `/' one expands to all the URL. Luckyly, our equipment of attention of the reliability of the site quickly has found the problem and has given back the file. Since these changes go to a weak moving body and, the errors began to appear between the 6:27 a.m. and 6:40 a.m. and have begun to disappear between the 7:10 and 7:25 a.m., reason why the duration of the problem for the user in particular was of approximately 40 minutes.

Thanks to our equipment for its fast identification of this. And again, our excuses to anyone of you who are insane this morning and the proprietors of the place from which the pages have been identified incorrectly. To carefully study this case and of making the file most robust controls to prevent that they take place again.

Thanks for its understanding. Published by Marissa Mayer, Product vice-president and Investigación, the experience of an error easy to do, by all means, but even a small error is the good news when million people use their services every minute of the day. Props to Google by a so fast answer, mainly during the weekend.